Privacy Policy

Experience Co and their related companies per Item 15 of this Privacy Statement takes the issue of safeguarding your privacy online seriously. Experience Co has created this privacy statement in order to demonstrate the company’s firm commitment to privacy.

The following discloses the company’s information gathering and dissemination practices for the Experience Co network of sites (and emails) including (but not limited to) our entities here.

For the related companies involved in Experience Co, please refer to Section 15 below.

The personal information Experience Co collects and stores will depend on what products and services you request from Experience Co. This includes (but is not limited to) information provided when requesting an Experience Co online booking, gift voucher, and/or subscription. Experience Co sites registration form requests users’ [which includes third party personal information where applicable collected as described below] to give Experience Co contact and profile information such as name, email address, phone number, mailing address, payment details, age, and medical conditions. Some of the requested information is required in order to receive the Experience Co product or service (such as medical information); other information is optional. From time to time, you may provide to the company, and the company may collect from you, personal information of a third party (for example where you order a gift voucher). Where you provide the personal information of a third party, you must ensure that the third party is aware of this privacy policy, understands it and agrees to accept it. Experience Co will also collect your personal information if you make an enquiry about any aspect of Experience Co, request information from Experience Co, contact Experience Co through our network of sites or in any other manner, or access Experience Co’s network of sites for any reason.

The personal information Experience Co collects and stores will depend on what products and services you request from Experience Co. This includes (but is not limited to) information provided when requesting an Experience Co online booking, gift voucher, and/or subscription. Experience Co sites registration form requests users’ [which includes third party personal information where applicable collected as described below] to give Experience Co contact and profile information such as name, email address, phone number, mailing address, payment details, age, and medical conditions. Some of the requested information is required in order to receive the Experience Co product or service (such as medical information); other information is optional. From time to time, you may provide to the company, and the company may collect from you, personal information of a third party (for example where you order a gift voucher). Where you provide the personal information of a third party, you must ensure that the third party is aware of this privacy policy, understands it and agrees to accept it. Experience Co will also collect your personal information if you make an enquiry about any aspect of Experience Co, request information from Experience Co, contact Experience Co through our network of sites or in any other manner, or access Experience Co’s network of sites for any reason.

Experience Co collects your personal information so that it can be used for various internal functions and services. This may include, but is not limited to:

• Processing of orders including bookings, gift vouchers, gear and membership.
• Providing confirmation of your booking and advising of any changes or additional information.
• Sending out feedback and surveys and addressing any issues or complaints.
• Answering any queries about Experience Co and its products, experiences and services or any other offering.
• Sending targeted advertising and promotions;
• Sending special deals, promotions and offers based on users interests plus other news on Experience Co including updates of new, or enhanced services.
• Confirming receipt of profile changes.
• In the case of a health or safety outbreak of any kind, your details may be provided to health authorities to assist in the tracking and tracing of the outbreak.

If you do not provide Experience Co with your personal information, one or more of the above functions or services may not be able to be performed.

Upon completing your activity with Experience Co and the establishment of your relationship with Experience Co, Experience Co will send you the company’s e-newsletter and associated promotions and communications.  You may request not to receive such communications at any time by letting us know when you attend Experience Co or otherwise as set out in the Unsubscribe section below.

Experience Co will not share your information with third parties for their promotional purposes without your permission. The company may obtain personal and other information from you to enable products, experiences or services to be provided to you. Personal information may also be disclosed to the company’s third party service providers as described below:

• To Experience Co’s adventure package providers for the purpose of processing your booking request.
• To others in the event of a deemed medical emergency.
• To any entity of which Experience Co are required, or authorised by or under law to disclose such information such as in responding to a formal request in a court order, judicial proceeding or subpoena.
• To protect against misuse or unauthorised use of Experience Co.
• To protect the safety, or property of Experience Co stakeholders, or the public.
• Experience Co use a third party payment processor to fulfil payment for services procured on the site.
• In the event of a sale, merger, or acquisition of some, or all of Experience Co’s assets or shares, your personal information could be disclosed as a part of the proposed transaction. Disclosing of any such information will be bound by a strict confidentiality agreement.

Experience Co request demographic information for internal market research and understanding of customers. With this broad data the company can provide information that is deemed of interest to Experience Co stakeholders. Some, but not all, of this information is required to participate in EC programs, however the company believes that a better service will be able to be offered where demographic information is provided.

• IP addresses/operating system/browser type: When you visit Experience Co’s website or click on one of the company’s links, the company may automatically record information such as your I.P. address, operating system, browser version, date and time of your visit, pages you accessed and information you downloaded. This information may be used to generate usage statistics, ensure that the company’s site and emails are accessible to the widest possible audience and to assist in improving the quality and usability of Experience Co website. Experience Co may also use I.P. addresses to track abuse of the Experience Co system.
• Links: When Experience Co provides you with links in emails, they may include a special tracking code unique to you, which allows Experience Co to determine which content and advertisements are most popular. This data may be shared in aggregate form, however it will never be shared in individual form.
• Cookies: A cookie is a small string of information that a website transfers to your browser for identification purposes. Experience Co may use cookies to determine which third party offers the company’s members utilise and to personalise your current visit to The Experience Co website. The information in cookies is not tied to your personal information. Most internet browsers can be set-up to accept, or reject cookies; however rejecting cookies may limit the functionality of our website.
• Web beacons: Experience Co web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how The Experience Co site is used and may be used in some of our data to advise the company which emails and links have been opened by recipients. This allows the measuring of the effectiveness of customer communications and marketing campaigns.

This site (and company emails) contain links to other sites. Experience Co is not responsible for the privacy practices or the content of such web sites. EC also provide users with the capacity to share information on the Experience Co network of sites or on other platforms. These widgets do not store or use your personal information.

Experience Co servers are equipped with 128-bit encryption bit technology (designated security keys from authorised certificate-of-trust distributors) for secure purchases and form ordering made within the shopping area. Users are notified of encryption processing when a gold padlock appears on the bottom right of the browser. While the company takes every measure to employ industry accepted security standards, please be aware no security mechanism is 100% secure.

If you no longer wish to receive Experience Co’s publications, you may remove your details from the subscriptions list by clicking on the ‘unsubscribe’ link at the bottom of the associated email. Alternatively, you can email marketing@experienceco.com with the subject heading ‘Unsubscribe’. Please note that by law, Experience Co has five business days to action your unsubscribe request.

Experience Co provide users an opportunity to provide feedback about their experience; Experience Co may post their first name with their review without obtaining their consent and without reviewing the material. Please be aware that Experience Co is not responsible for the personal information a user selects to include within their review.

Experience Co reserves the right to modify this privacy policy. For this reason, you should regularly check the policy to ensure that you are up to date on the policy. Where Experience Co make material changes in the manner your personal information is handled, you shall be notified by a prominent notice on the home page.

You can ask to obtain access to your personal information that Experience Co holds, although under some circumstances permitted by law, the company may not provide such information to you. It is important to Experience Co that the personal information held about you is accurate, complete and up to date. If you would like your personal information corrected or deleted, please email marketing@experienceco.com with your updated information.

Experience Co will retain your information for as long as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at marketing@experienceco.com. Experience Co will retain and use your information as necessary to comply with our legal obligations, resolution of disputes, and the enforcing of agreements.

If you have any questions or complaints about this privacy policy, the privacy practices of this site, or your dealings with any of the Experience Co network of sites, you can contact Experience Co by email at  marketing@experienceco.com or by phone on 1300 601 899 or by mail at PO Box 5361, Wollongong, NSW 2500 Australia. Experience Co will make all reasonable attempts to respond to and resolve your enquiry or complaint.